How to determine if your device is broken.

How to determine if your device is broken.

  1. Insert the USB cable of your device into the Pearl or ONYX. The red light should start blinking.The blinking indicates that the internal battery is loading; if the battery stops blinking the device is fully charged and ready for use.
  1. If you see no light blinking then try another computer or another USB cable. If my no means you get a light indication the device can be considered broken.
  1. The device could be tested without a Bluetooth connection, if it’s fully charged go through the different modes by pressing the main button to go through the different modes. Depending if it’s the ONYX or the PEARL the device should vibrate or go in auto thrust mode.
  2. To test the Bluetooth functionality the best thing is to try to pair the device with a mobile phone. Mobile phones in general have high quality Bluetooth chips built in. And is a good method of testing if the device will connect.
Have more questions? Submit a request

6 Comments

  • 0
    Avatar
    Robert Hutton

    have a blinking light and can not get the onyx unit to do anything. And yes it was plugged in.(Overnight to be exact). It started to blink as I was setting the unit up for bluetooth use. and since then I cannot get it to stop blinking or do anything but blink. Help[!!!

  • 0
    Avatar
    Spyris

    I have the same issue!

    have a blinking light and can not get the onyx unit to do anything.

    It started to blink as I was setting the unit up for bluetooth use.

     

  • 0
    Avatar
    Adrian

    Hi Robert en Spyris,

    You could try the following procedure:

    1 Download and install the Kiiroo Platform for a laptop/pc/mac.

    2 Make sure you have a bluetooth dongle or internal bluetooth turned on.

    3 Search for the BT device "ONYX" or "PEARL"

    4 Pair with code 1234

    5 Start kiiroo platform

    6 Wait 5 minutes

    7 Go to kiiroo.com/updater in either firefox or chrome.

     

     

     

  • 0
    Avatar
    Alex978

    Hi, was used feel app, it has ask me to update device, i agreed. then have light was blinking, and cannot to do anything with Onyx and Perl. Mean both broken? Or may yet will safe their?

  • 0
    Avatar
    Alex978

    What does that mean?

  • 0
    Avatar
    Alex978

    That you write may be only pc, or may be by android to safe devices?

     

Please sign in to leave a comment.
Powered by Zendesk