[WIN7] Bluetooth Connection Problems

My Device won't connect to the Kiiroo Platform

Depending on the quality of your Bluetooth dongle, the radio interference in close proximity to your device and computer, it sometimes can take up to 5 minutes to connect. The cause of Bluetooth problems can largely be found in driver problems.So what is a driver? A driver is a specialized piece of software that makes hardware and software communicate without problems. A driver tells your operating system what to do with certain hardware.

Windows & MacOSX have a large built in database of drivers. However it’s very likely that your operating system drivers are outdated. Outdated drivers are accountable for 90% of the problems related to a Kiiroo device not connecting.

To solve the issue you should at least upgrade your Bluetooth Device drivers, but it’s highly recommended to update all other drivers for your computer as well. Most problems occur with Microsoft Windows because there are so many different Bluetooth dongles, versions and hardware in general; the Kiiroo platform tends to have problems when drivers are not well maintained.

In this example we will be focusing on Microsoft Windows.


The main obective: Upgrading your Bluetooth drivers


Step 1: Identify your PC or Laptop model.

With computers, the model number can often be found on the bottom or back. For the sake of this example, we will assume that the model of the laptop is a “HP Pavilion 15-ab020nd”.

Step 2: Locate the support website of your laptop

To begin with, we need to search for the Bluetooth driver for this particular laptop. In this case I Googled “HP support”. If your device is from another brand like Samsung or Lenovo, Google “brand support”. If you are not sure which model your machine is please contact the customer support of your brand.

Step 3: Locate the driver/software & downloads section

Step 4: Locate & Download the bluetooth Drivers

Step 5: Locate and Uninstall previous Bluetooth Divers.

Type “uninstall a program” in de start search menu.

Step 5: Complete uninstall the Old bluetooth drivers & reboot computer

Step 6: Install the driver you’ve downloaded in step 4.

Step 7: Reboot again.

Step 8: Manually pair your device.

Manually pairing is not necessary with the Kiiroo platform however you should manually pair the device to confirm that all systems are operational


Go to ->  Control Panel\Hardware and Sound\Devices and Printers

See if there is ONYX or PEARL already present in the devices menu and if so right click on the device and press “remove device”.

After you have removed the device, press “Add a device” in the upper left corner, and use code 1234 to manually pair the device. If al went okay and the device is present in the “Devices & Printers” menu, please launch the Kiiroo software. It should connect without any problems.

For a more detailed explanation with pictures click the following link:

Manually pair Bluetooth devices


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